Applications To Blame For Half Of All Enterprise Web Problems

Claranet to make presentation at IP07, Earls Court, 11AM 16th October, today.

Up to 47 per cent of problems encountered in developing and maintaining enterprise web systems arise from applications, according to new research from Claranet, the Managed Services Provider for business.

Applications were by far the greatest single threat to the availability, resilience or availability of companies’ business-critical IT networks.The research also found that enterprise IT managers spend an hour and a half each day maintaining application performance and availability.

This means that applications maintenance costs businesses 540 hours a year in staff time alone.This maintenance involves a range of laborious activities, including constantly monitoring servers, regularly patching them, backing them up and administering user accounts. They often have to contend with a variety of servers and different operating systems which run a wide variety of applications.

Claranet, the Managed Services Provider that develops, supports and manages communication and information technology for business, now takes full responsibility for application maintenance with its new Managed Applications service.

The service optimises the performance and availability of off-the-shelf applications, providing businesses with a range of technologies, from Microsoft products like SQL and Exchange to non-Microsoft applications such as Java and Oracle.

Claranet Managed Applications takes away the worry of managing complex IT infrastructures. Claranet designs and builds bespoke network architectures, while its expert support teams monitor and manage their clients’ applications servers – and the environment in which they operate – 24 hours a day to ensure the smooth day-to-day running of mission-critical software, leaving IT departments free to concentrate on more strategic activities.

“Server management is a time consuming and mundane task,” said Olivier Beaudet, Claranet’s Group Chief Operations Officer.

“Research has shown that 50 per cent of IT departments in the UK spend around 20 per cent of their time on server administration. Outsourcing to Claranet’s Managed Applications enables IT staff to work more efficiently by focussing on work that is more valuable for their business.”

Highly experienced technical support staff are on hand to advise and support services that are customised to their clients’ needs and fully scalable to meet the demands of growing businesses. There is no “one-size-fits-all” package – businesses only pay for the applications they use.

The service provides the same level of personalised support that has seen Claranet win awards for its customer service. Although all Managed Applications services from Claranet are individually tailored to each client’s needs, they offer a standard Service Level Agreement (SLA) of less than 20 minutes for fault detection, and under two hours to fix problems.

Olivier Beaudet will be giving a presentation on managed applications at this year’s IP07 exhibition at Earl’s Court between 11.10 and 11.40 AM on Tuesday 16th October. The educational presentation will focus on how the technology needs of enterprises have evolved beyond mere data connectivity to new mission critical applications.

Olivier will discuss the pain that companies experience when they manage their applications infrastructure in-house and how these problems can be relieved by outsourcing to experts like Claranet.

The launch of Managed Applications is part of an ongoing process of expansion and development that has seen Claranet evolve from an Internet Service Provider in 1996 to the Managed Services Provider of today.